The Cromer Material Handling Blog

News from the Cromer Team

Blog posts from the Cromer Team. Follow us for information on forklift safety, strategic advice from our team's service experts, and upcoming technologies shaping the future of material handling!

Oct 6, 2015

How to Use the Ecommerce Store

We’ve had some questions on how to use A few customers asked for help with their orders, or wanted reassurance on order security.

For our September newsletter, we’re giving you a full tutorial on how to use These instructions will help you do everything from set up an account to arrange equipment delivery to your office. We hope they help answer any remaining questions!

How to Set Up an Account

To order from, you’ll need an account. Just like Amazon or eBay. To set one up, look in the footer for the “Register” link ( ).

Clicking brings you to the New Account page. Under the “Create a new account” section, enter the following:

  • Your email address
  • Your email address (again)
  • A password you’ll remember – make sure it’s complex too, something like Fork@lift2015!
  • Re-enter the password
  • Your name, address, & phone number
  • Your Federal Tax ID number

Click the “Submit Registration” button when you’re done. You’ll see the Login page next. Login is accessible in the footer as well ( ).

Enter your email address and password, and click Login. You’ll see a “My Account” page. From here you can change your contact information, password, and payment settings.

Most importantly, now you’re ready to start ordering!

How to Place an Order

  1. Navigate through the site using the menu bars along the top.
  2. Use the left-side menu to choose specific product categories you want.
  3. When you find a product you want, click it.
  4. Enter the quantity you want, and click “Add to Cart”.
    • You’ll see a small popup window with a “View Cart” button. You can ignore this and keep shopping, or click “View Cart” to view your shopping cart. (The shopping cart is always accessible by clicking the yellow cart icon at the top right.)
  5. In the Cart, click the “Get Shipping Options” button to see what options are available to you. (See the next section for more details on these.)
  6. Select the option you want, and click “Proceed to Checkout”.
  7. You’ll see the Checkout page. Click the “My Saved Billing Addresses” menu and you should see your default address. Click it and the Billing Information boxes will auto-fill.
  8. Select the Shipping Option you wanted, and the payment option you prefer. Current payment options are by credit card and wire transfer.
    • (If you’d prefer paying a different way, please call Cromer at 800-974-5438 and ask for Sales.)
    • Payment details are saved in your account to speed up future orders.
  9. On the right you’ll see estimated totals for your order. If you have a special handling request, please enter it in the Order Comments box.
  10. Click Place Order.
  11. If you selected Wire Transfer, you’ll see the wire transfer information. If you selected Credit Card, you’ll be prompted to fill in your credit card details.
  12. Done!

Delivery Options Available

Since we want customers throughout Northern California to order and receive quality material handling equipment, we added several delivery options to

Currently, customers can choose from the following delivery options.

  1. In-Store Pick-up at your nearest Cromer location (Oakland, Sacramento, Manteca).
  2. UPS Ground Shipping.
  3. Local Delivery from your nearest Cromer location (Oakland, Sacramento, Manteca). Delivery is limited to 50 miles from the Cromer facility, and requires a $50 fee.
  4. If you’re outside of this 50-mile radius, there’s an option to call for special delivery rates.

Our Guarantees

All Transactions are Secured. Ordering online saves time, but payment details need protection. We set up to employ the same level of security Amazon uses.

It’s Right or Your Money Back. If you order a rack, you will receive the exact rack you ordered. If you don’t receive the products we said you would, you get your money back. Guaranteed.

Please save this tutorial for your future reference. We hope it continues to help our customers, present and future.

If you have any suggestions on making easier to use, please send them in to

See you next month!

Marshall Cromer, The Forklift Boss
Cromer Material Handling